Privacy Policy

This policy is effective as of February 9, 2026.

This Privacy Policy applies to the information and data that Canadian Chiropractic Guidelines (CCG) collects when you use our website or our products and services.

Canadian Chiropractic Guidelines (CCG) is administered by the Canadian Chiropractic Association (CCA). This Privacy Policy applies to information collected through the CCG website and related CCG activities. Where applicable, CCG may rely on the CCA’s service providers and operational resources to administer and support the website and services.

This Policy covers

What Personal Information We Collect

Personal Information you provide to us

If you contact us, request information, or subscribe to receive communications, we collect the information you choose to provide. This may include your name, email address, organization, and the content of your message.

Personal Information collected when you visit our website

When you use our website, we may automatically collect certain information, including IP address, device and browser information (for example, user-agent), approximate location derived from IP address, and information collected through cookies and similar technologies. We use this information primarily to understand how visitors use our website and to improve its performance and content.

Controller statement

Unless otherwise noted in this policy, we act as the “controller” of personal data that we collect and process.

How We Collect Information

We collect Personal Information in the following ways:

  • Directly from you, when you submit an inquiry through our contact form or otherwise contact us.
  • Automatically, when you visit and interact with our website. This includes information collected through cookies and similar technologies, including Google Analytics 4 (GA4), which helps us understand website traffic and how visitors interact with our content.

We may also receive limited information from service providers that support our website operations (for example, website hosting, security, and analytics providers). We do not seek to collect additional Personal Information from third-party sources beyond what is necessary to operate, maintain, and improve the website and to respond to inquiries.

How We Use Your Information

We process your Personal Information for the following purposes:

  • To operate, maintain, and provide our website.
  • To respond to your inquiries submitted through our contact form.
  • To communicate with you about your inquiry.
  • To analyze and improve our website performance and content, including through website analytics.
  • To protect the security and integrity of our website, including preventing misuse and enforcing our terms.

We rely on one or more of the following legal bases, as applicable:

  • Consent, where required or where you have chosen to provide it (for example, when you subscribe to receive communications or accept cookies where consent is required).
  • Legitimate interests, such as operating and improving our website, understanding how visitors use our content, and maintaining security, provided those interests are not overridden by your rights.
  • Contractual necessity, if we provide a service you request that requires processing to deliver it.
  • Legal obligations, where we must retain or disclose information to comply with applicable law.

How We Share Information

We may share Personal Information with service providers that support the operation and security of our website (for example, website hosting, analytics, and IT service providers). For example, we use Google Analytics 4 (GA4) to help us understand how visitors use our website. These service providers are authorized to process Personal Information only as necessary to provide services to us.

We may also disclose Personal Information where required to comply with law, regulation, legal process, or lawful requests from public authorities.

How Long We Retain Your Information

We retain Personal Information only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

  • Contact form submissions and related correspondence are retained for as long as necessary to respond to and manage your inquiry, and for a reasonable period thereafter for record-keeping and compliance purposes.
  • Website analytics information is retained in accordance with our analytics configuration and is used to understand and improve website performance.

Cookies and Other Tracking Technologies

Some cookies and similar technologies are used to enable core site functionality and to measure website traffic and usage. We use Google Analytics 4 (GA4) to help us understand how visitors interact with our website. More information about how we use cookies may be found here: https://chiropractic.ca/privacy-policy/

International Data Transfers  

Because we use service providers that may process data outside of Canada (including in the United States), Personal Information may be stored or processed in jurisdictions outside your province, territory, or country. These jurisdictions may have different data protection laws than those in your jurisdiction.

Where required, we use contractual and other safeguards designed to protect Personal Information when it is processed by our service providers.

Security

We take all reasonable steps to protect the information we receive from you from accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. We have put in place appropriate physical, technical, and administrative measures to safeguard and secure your information, but no security measures are perfect; the risk of a data breach is possible.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under age 13 without parental consent, unless permitted by law. If we become aware that we have collected personal information from children under the age of 13 without parental consent (or as permitted by law), we will delete it. If you believe that a child may have provided us with personal information without such parental consent, please contact us.

Sensitive Information

Unless specifically requested, we ask that you not send us, and you not disclose on or through our websites or otherwise to us sensitive personal Information unless specifically requested by us or required by law.

Contact Us

CCG privacy inquiries are administered by the CCA. If you have any questions about this Privacy Policy, or if you want to exercise your privacy rights, please contact us at:

By mail: Privacy Officer- Canadian Chiropractic Association
184 Front St. East, Suite 200
Toronto, ON M6A 4N3
By telephone: 1-877-222-9303/416-585-7902
E-mail: info@chiropractic.ca